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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Euroimmun products

The group "New Technologies" offers for review the products of the plant Euroimmun: immunoanalysts, microscopes, immunoblot processing devices, sample preparation stations, washing machines, multidisciplinary systems for the diagnosis of autoimmune diseases
  • Automated workstations Euroimmun
    Automated workstations
    EUROLabWorkstation IFA, etc.
  • Immunoblot processing devices Euroimmun
    Immunoblot processing devices
    EUROBlotOne, etc.
  • Multidisciplinary ChLIA diagnostic systems Euroimmun
    Multidisciplinary ChLIA diagnostic systems
    IDS-iSYS, IDS-i10, etc.
  • Devices for the analysis of slides Euroimmun
    Devices for the analysis of slides
    EUROArrayProcessor, etc.
  • Slide washing machines Euroimmun
    Slide washing machines
    MERGITE! 10, etc.
  • Sample preparation stations Euroimmun
    Sample preparation stations
    Pre-NAT II, etc.
  • Laboratory microscopes Euroimmun
    Laboratory microscopes
    EUROPattern Live, etc.
  • Binocular microscopes Euroimmun
    Binocular microscopes
    EUROStar II, EUROStar II Plus, etc.
  • Additional equipment for diagnostics Euroimmun
    Additional equipment for diagnostics
    Test strips, etc.
  • Software Euroimmun
    Software
    EUROPicture et al.

NEW TECHNOLOGIES GROUP

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